Privacy Policy
Edudock Malaysia Sdn Bhd (“Edudock,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information provided by users of our services. This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained through our website, applications, and services.
Dealing with Edudock
Expressing interest in consultancy or employment opportunities,
Registering for an IDP service (e.g., the Graduate Recruitment Service), or
Representing an educational institution.
We’ll notify you specifically when collecting your information. Any unsolicited personal details will be securely disposed of.
Information We Collect
Unless you are registered for online services from Edudock, you remain anonymous when you browse this website. We do not collect personal information if you are only browsing this website. In order to access our services, or process a transaction between you and a third party, we may request personal information such as your name, phone number, and email address, and other information that renders you identifiable.
How we collect personal information
We adhere to lawful and equitable means when gathering personal information. This information might be acquired directly from you or an authorized representative. Alternatively, it may originate from a third party, such as a licensed entity or a representative authorized by us to offer services to you. Your personal information can be provided in person, through our websites, app, digital tools, or when communicating via social networks and other online platforms (e.g., using your Facebook or Twitter profile).
We refrain from collecting personal or sensitive information unless it’s reasonably essential for our business operations. Prior consent will be sought before gathering any sensitive data.
To avail of our services, identification is required, hence, the use of pseudonyms is not accepted.
Accessing our websites or app may result in the collection of additional personal information, such as your IP address and/or domain name. Please refer to our Website Cookie Policy for a comprehensive overview.”
This version maintains the essence of the original text while rephrasing it for clarity and readability.
Use of Information
Your personal information will be utilized or revealed solely for the intended purposes of its collection. If there’s a need to use or disclose it for another reason, we’ll seek your consent, unless it’s within your reasonable expectations or mandated by law.
While we may employ your personal details for our direct marketing efforts, we’ll ensure you have the option to opt out of future communications of this nature.
Through tools like Facebook and Instagram, we leverage email addresses, phone numbers, and website/app visits to deliver targeted ads to Facebook users who align with our audience parameters. Information collected from you might be utilized to showcase advertisements to our specified user groups.
Disclosure to Third Parties
Edudock may share and transfer personal data to authorized representatives and/or partners involved in delivering services through the Uni Enrol website. These transfers will only occur with third parties consented to by you, the user. Your personal information will never be sold, distributed, or leased to third parties without your explicit permission or unless mandated by law.
Data Security
We implement reasonable technical and organizational measures to safeguard the personal information we possess against interference, loss, unauthorized access, use, alteration, disclosure, and other forms of misuse.
These measures encompass:
Utilization of computer technology, procedural security, and personnel-based safeguards like firewalls, network security configurations, encryption, password protection, and other suitable measures for electronic data storage.
Regular updates to security systems and configurations to fortify our systems against malicious activities.
Limitation of data access to authorized staff solely for necessary business activities.
Training and enforcement of confidentiality requirements among our employees, making it a condition of their employment to treat held personal information as confidential.
However, it’s important to note that while we endeavor to provide a secure channel for receiving electronic information, the internet isn’t entirely secure. Although we take reasonable precautions, complete protection of personal information before it reaches us cannot be guaranteed.
Retention:
Once the collected personal information is no longer necessary, we will securely destroy, delete, or de-identify it following our information destruction and de-identification policy, unless legal obligations require us to retain a copy or the information is part of a Commonwealth record.
Your Rights
You have the right to request access to your personal information held by us, unless legal provisions under the Privacy Act or Data Protection Act allow us to withhold it.
Valid reasons for withholding information include:
Suspicions of unlawful activity or serious misconduct, where granting access could compromise appropriate actions regarding the matter; or
Access leading to disclosure of sensitive internal evaluations related to commercial processes.
Should your personal details change or if you believe the information we hold is inaccurate, incomplete, or outdated, please contact us for corrections.
Right to Erasure:
Upon request, we will delete all non-legally required data we hold about you.
Right to Restrict Processing:
You can request processing restrictions, particularly when you’ve exercised the aforementioned rights, allowing time for the processing of your request (e.g., updating your details).
Right to Withdraw Consent:
For processing activities requiring your consent, you can withdraw it at any time by unsubscribing from our messages or contacting privacy.info@edudock.com.my.
Right to Object:
You have the right to object to the processing of your personal data.
Right to Non-Automated Decisions and Profiling:
Our processing involves human intervention. While we may analyze or predict behavior using data, explicit consent will be sought for such activities involving your personal data.
Right to Data Portability:
Should you provide personal data with consent or under contractual obligations, you can request the data in a machine-readable format if you switch to another data controller.
Making Requests:
Requests for accessing or correcting your personal information, or exercising other privacy rights, should be directed to The Edudock Privacy Officer at privacy.info@edudock.com.my. We commit to responding in writing within a reasonable timeframe. As part of this process, we’ll verify your identity before providing access or making changes. If we can’t fulfill your request, an explanation will be provided.
Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We encourage you to take the time to review it any time you provide us with personal information.
Our goal is transparency in handling your personal information. In the event of significant policy updates and provided we have your email, we’ll notify you via email. This notification will outline the changes, their potential impact, and serve as a reminder of your privacy rights.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Company Name:
Edudock Malaysia Sdn Bhd
Address:
F-03A-19, Block F, Pacific Place Commercial Center, Jalan PJU 1a/4, Ara Damansara, 47301 Petaling Jaya, Selangor
Email:
Phone:
+603-6420 6382
+6012-9966542
If you have any questions about our policy or any complaint regarding the treatment of your privacy by us, please contact privacy.info@edudock.com.my.